All items sold in the website goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.
However, there are times when the items received are defective or faulty goods for refund, repair or replacement. If this is the case for you, or if there’s a change of mind with your purchase, we will gladly accept the return request as long as it is made within 7 days of receiving the items.
You must reach out to us with the email subject FOR RETURN at ecommerce.ph@samsonite.com indicating why you want to initiate a return request. Our team will contact you within 3 - 5 working days with a return authorization and further instructions on how to return your goods.
Please note the following:
All returned merchandise must be unopened and in original condition. Items should be returned unused, and
with all Samsonite Philippines tags still attached. Returns that are damaged or soiled may not be accepted
and may be sent back to the customer and/or a refund refused. Where provided any packaging, such as
authenticity cards, dust bags and leather tags should be included with your return.
Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund via vouchers or coupons.
Returns do not include shipping postage. The shipping fee for the returned item will be shouldered by the buyer. Refunds will be arranged using the same payment method originally used for purchase (except for COD.) We aim to process refunds (also repair or replacements, as the case may be) within 30 days of receipt by us of the original goods; however, this may take longer depending on your goods and the number of returns in our system.
In the event you have not complied with all the return requirements, we will advise you by email the reasons why we cannot process and/or approve your return within 30 days of receipt of the original goods.
Please provide unboxing video when filing for damage claims. No video proof of unboxing, no exchange/refund will be processed.