We are delighted to welcome you to the Samsonite Philippines website, the official online store for the brand, Samsonite, where you can browse, select, and order products advertised on the website from Samsonite Philippines, Inc.
By using the Samsonite Philippines’ Philippine website (and mobile site) and our social media pages (“Website”) you accept these terms and conditions (“Agreement”) and our Privacy Policy. This Agreement is between you and Samsonite Philippines Inc. (referred to in this Agreement as “we”, “us” or “our”). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.
You must be a registered user or guest (“User”) to place orders and access some features of the Website. You will provide us with personal information including your full name, address, a valid email address and a telephone number. You must ensure this information is accurate and current.
By using the Website and its associated functionality, and if you opt in to receive email updates from us, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.
To register an account and/or order from the Website you must be at least 18 years old, have a current Philippine residential/business address and have capacity to enter into a legally binding agreement with us.
You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law.
You must not (or attempt to):
Samsonite Philippines uses its best efforts to keep the information on the Website updated. However, it is not possible to guarantee the complete absence of errors on the Website. The information and other material published on this Website may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colors of our products. However, we cannot guarantee that your screen’s display will accurately reflect the color of the product on delivery.
Changes are periodically made to the information on the Website without notice to you. Samsonite Philippines reserves the right to change the Website at any time, in its discretion. Samsonite Philippines does not warrant that the functions contained in the Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or other harmful components. Samsonite Philippines shall not be liable for the use of the Website, including, without limitation, the content and any errors contained therein.
While we make efforts to ensure that items listed as cabin carry-on/hand luggage meet current airline restrictions, we cannot be held responsible if an airline applies other check-in standards or if airlines or airports change their restrictions.
You agree to make your own enquiries to verify information provided and to assess the suitability of goods before you order the goods.
To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of :
Where any law (including the Consumer Act of The Philippines) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
Except as required by law, in no event shall we be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we have no responsibility for the legality of your actions.
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.
The Website may contain links to external websites that are not operated by us. Samsonite Philippines does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:
We endeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.
The Consumer Act of The Philippines provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods. These guarantees include:
Samsonite Philippines offers an additional commercial on certain products. For details of this warranty, please refer to the warranty card attached to the product and/or to the Website.
OUR POLICY
Items should be returned unused, and with all Samsonite Philippines tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided any packaging, such as authenticity cards, dust bags and leather tags should be included with your return. Please email ecommerce.ph@samsonite.com if any of your purchases have been delivered without Samsonite Philippines tags. All items returned should have a Return Merchandise Authorization (RMA) number to ease the process.
FAULTY GOODS
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 14 days of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund via vouchers or coupons.
You need to email us or notify us within 14 days of receiving your order about faulty or damaged goods.
WRONG ITEM, INCOMPLETE, AND LATE DELIVERY
Customers have the right to return and exchange items if they receive the wrong item or the delivery has incomplete items as well as receiving the orders that are past the declared delivery duration by Samsonite Philippines. Customers should follow the return lead time specified in the FAQ. Returned items should be received at an LBC outlet within below prescription period:
|
Reasons for Return |
Days from received |
|
Damaged |
14 |
|
Defective |
14 |
|
Wrong Item Delivered |
7 |
|
Incomplete Delivery |
7 |
|
Late Delivery |
7 |
You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials (“content”) posted on, transmitted through or linked from the Website, our Facebook page, Instagram page, Twitter feed, or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated.
You understand that we do not control and are not responsible for content made available through the Website or Social Media unless it originates from us.
Consequently, by using the Website or our Social Media pages you may be exposed to content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the Website at your own risk and to the extent permissible at law we do not accept liability in this regard.
As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:
We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is either owned, controlled, or licensed to Samsonite Philippines, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, images, domain names or other distinctive brand features.
Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.
You may not:
If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improved goods or services we provide.
We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
This Agreement will be governed by and interpreted in accordance with the laws of The Republic of The Philippines. You irrevocably submit to the exclusive jurisdiction of the courts of The Republic of the Philippines.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
If you have any questions, or if you have technical problems in accessing information on our Website, please email ecommerce.ph@samsonite.com or call (02)790-7005.
In the event you provide to Samsonite Philippines or post any material, information, suggestions or comments on or through the Website about the Website, the way in which Samsonite Philippines conducts its business, or the operation of the Website, Samsonite Philippines reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit to you. You hereby grant to Samsonite Philippines a non-exclusive, perpetual, worldwide, royalty free license to utilize and publish such information and material, in whole or in part. However, use by Samsonite Philippines of information by which you may be identified (such as your name, address and telephone number), will be governed by the Website’s Privacy Policy.
A submission will not in any way establish a confidential relationship nor will it place Samsonite Philippines in the position of receiving a submission in trust and Samsonite Philippines shall not be obligated and makes no commitment to treat or maintain as confidential such submissions.
Samsonite Philippines shall have the right to retain any material submitted to it, to make copies thereof and to retain the same in its files.
No obligation is assumed by Samsonite Philippines or may be implied by the receipt or examination of the submission unless or until a formal written agreement signed by Samsonite Philippines and by you, and then Samsonite Philippines’s obligations shall be only as expressed in that written agreement.
If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.